The Bookstore Manager manages all aspects of the SVS Press bookstore, inventory, orders, shipments, general operations, and staff. This role reports to the SVS Press Managing Director.
General Tasks:
- Supervise bookstore and shipping staff, ensuring smooth operations and movement of product.
- Approve and monitor orders (web, manual, or phone).
- Pick, pack, and ship orders to customers (including pallets for freight shipments).
- Manage SVS Press and third-party inventory, including ordering, removing, adding new items, and storing assets.
- Manage bulk orders and vendor invoicing.
- Manage major distributor orders (Amazon and SPCK, etc.).
- Create credit memos for returned products.
- Coordinate with the Production Manager regarding reprints.
- Oversee the monthly aged receivables, collections, and reporting.
- Issue monthly statements to customers.
- Work with the Systems Manager to solve ordering and technical issues.
- Maintain accurate information on the website, Amazon, and all other distribution platforms.
- Correspond with customers via email and phone.
- Manage the Quarterly database, in coordination with the Academic Dean.
- Manage the Press Club database and shipments.
- Provide lists of reprints to the Production Manager.
- Order reprints as inventory requires.
- Assist in proofreading content (print and digital), as needed.
- Oversee the shipping and receiving department for SVS Press and Seminary shipments.
- Manage all SVS Press Bookstore staff.
- Maintain a working knowledge of the Press catalog content.
- Promote the Press and Seminary at conferences and marketing events, approximately 4–5 times per year, as needed.
- Train Press employees on sales, customer service, website management, shipping, etc.
- Attend weekly team meetings and one-on-ones with the Managing Director.
Requirements:
- Strong project management skills.
- Strong communication skills.
- Strong time management skills.
- Strong problem solving skills.
- Takes initiative and demonstrates flexibility in time and attitude to get the job done and is a team player.
- Able to manage multiple projects simultaneously.
- Must be able to move between tasks with ease.
- Proficient in Microsoft Office and Google Suite (especially Word, Excel, and its Google equivalents).
- Attention to detail and an editorial eye to catch grammatical mistakes, when applicable.
- BS/BA in business or management.
- Experience with BigCommerce—or willingness to be trained.
- 2–3 years management experience and customer service experience.
- Must be able to lift and carry up to 50 lbs.
This position is full time, includes benefits, and requires on-site presence Mon–Fri during normal business hours (8 a.m.–4 p.m. during the summer and 8:30 a.m.–5 p.m. during the school year). Some travel on weekends may be required from time to time.
Send Resume and Cover Letter to Sarah Werner at swerner@svots.edu
